Sales Policy for Kieunytopis

Effective Date: December 18, 2024

At Kieunytopis, we are committed to providing you with the best shopping experience possible. By placing an order with us, you agree to the terms outlined in this Sales Policy. Please take a moment to review the following details.

1. Ordering

  • Order Process: Once you have selected your items and are ready to check out, follow the online process to complete your purchase. You will receive an order confirmation via email once your order has been successfully placed.
  • Order Verification: We reserve the right to verify your order and payment information before processing. In some cases, we may contact you to confirm your order details.
  • Availability: While we make every effort to ensure accurate product availability, items listed on our website are subject to stock and availability changes. If an item is out of stock or unavailable, we will notify you promptly and offer alternative solutions or a full refund.

2. Pricing

  • Prices: All prices listed on the Kieunytopis website are in USD (United States Dollars) and may be subject to change without prior notice. Prices are confirmed at the time of checkout and are final.
  • Taxes and Duties: Prices do not include applicable taxes, customs duties, or other charges. These may be added based on your location and are your responsibility to pay.
  • Discounts and Promotions: Discounts, promotions, and coupon codes may be applied to eligible items during checkout. These offers are subject to terms and conditions and may not be combined with other promotions unless stated.

3. Payment Methods

We accept the following payment methods for online purchases:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Other Payment Methods: We may offer additional payment methods from time to time. Please check the payment options available during checkout.

4. Shipping and Delivery

  • Shipping Rates: Shipping charges are calculated based on the size, weight, and destination of your order. You will be provided with shipping costs during checkout before confirming your order.
  • Processing Time: Orders are typically processed within 1-2 business days of receipt. Delivery times vary based on your location and the shipping method chosen.
  • Shipping Methods: We offer a range of shipping options including standard, expedited, and international shipping. Delivery times and costs will vary by location.
  • Shipping Delays: While we strive to deliver your items promptly, shipping delays may occur due to weather, customs, or other unforeseen circumstances. We will keep you informed of any delays as soon as we receive the information.

5. Order Cancellation

  • Cancellation Window: You may cancel your order within 24 hours of placing it, before the order is shipped. To cancel your order, contact our customer service team at contact@kieunytopis.com.
  • Post-shipment Cancellation: If your order has already been shipped, you will need to initiate a return once the items are delivered.

6. Returns and Exchanges

  • Return Period: Returns are accepted within 30 days of receiving your order. The items must be unused, undamaged, and in their original packaging.
  • Return Process: To initiate a return, contact our customer service team at contact@kieunytopis.com. You will be provided with a Return Authorization Number (RAN) and instructions on how to return the item(s).
  • Refunds: After we receive and inspect the returned item, we will issue a refund to the original payment method within 5-7 business days.

7. Product Availability and Substitutions

  • Out of Stock Items: If an item you ordered is out of stock, we will notify you and offer a full refund or a similar product as a substitute.
  • Substitutions: In some cases, we may offer a product of equal or greater value as a replacement for out-of-stock items. You will be notified before any substitutions are made.

8. Limitation of Liability

While we strive to provide accurate product information, images, and descriptions, errors may occasionally occur. Kieunytopis is not responsible for any typographical errors, inaccuracies, or omissions in product descriptions, prices, or availability.

In the event that a product is listed at an incorrect price or contains incorrect information due to typographical errors or system malfunctions, we reserve the right to cancel or modify any orders placed for that product. We will notify you of any cancellations or changes to your order.

9. Customer Service

If you have any questions about our Sales Policy or need assistance with your order, please contact our customer service team: